Please arrive a minimum of 15 minutes in advance of salon treatments. Service will begin and end on time as a courtesy to the next guest.
We do require a minimum of 24 hours advanced notice to avoid a last-minute cancelation should you need to cancel or reschedule an appointment. Last minute cancelations/No call, No show-up will be subject to a $30.00 cancelation fee. Please make sure to get ahead of us more than 24 hours before your appointment to avoid a last-minute cancelation.
We will not honor future reservations of No-show customers.
All service sales and gift card sales are final. If you are not happy with your nails , Please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
Enhancements and gel polish manicures are guaranteed for 7 business days after your appointment, excluding breakages. If you lose an enhancement or notice chips or lifting in the first seven days, Please call/text us to schedule a free repair. Please remember that nails are jewels, not tools. Be kind of your nails and they will look beautiful for weeks after service. Traditional polish service are not guaranteed.
Serenity accept VISA, MASTER CARD, AMEX, DISCOVER, BANK DEBIT CARDS, CASH & Our Gift Cards. Salon Gift Cards are not redeemable, If reported as lost or stolen.
PLEASE DO NOT BRING VALUABLES WITH YOU, WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS.